Campaigns target broad "HR" or "People Ops" audiences. CAC creeps up every quarter while sales rejects half the leads.
Campaigns target generic SaaS personas. The agency doesn’t know the difference between a Head of People at a startup and a CHRO at a 5,000-person enterprise.
Campaigns target named HRtech buyer titles, account-based segments, and intent signals. Sales-accepted lead rate is the primary success metric, not raw volume.
Landing pages are generic. IT and security review takes weeks because every claim needs sourcing after-the-fact.
Landing pages are templated. "Trust badges" replace genuine signals — HRIS integrations, SOC 2, ISO 27001, GDPR, payroll certifications.
Landing pages are built integration-and-compliance first. HRIS integrations sit on the hero, security claims are sourced upfront, IT review compresses.
CAC trends are explained, not solved. "Cost per click is up across the industry." Pipeline contribution over the actual sales cycle stays a mystery.
Reports show CTR, CPC, and conversion rate. Pipeline contribution and CAC payback over a 9-month cycle live in a separate dashboard nobody opens.
Every monthly review centres on pipeline contribution by channel, CAC by buyer segment, and payback period by deal cohort — the metrics your CFO opens before anything else.
Lead-to-MQL hand-off is broken. Sales gets HRtech leads with no context about what the buyer or their committee actually needs.
Lead enrichment is generic — title, company size, maybe industry. Real buyer context never reaches sales.
Every HRtech lead is enriched with intent signals, ad context, content engagement, and likely committee composition. Sales opens a CRM record knowing what stakeholder to engage next.
Ad copy is written from internal knowledge. Nobody on the team has shadowed a CHRO sales call in six months.
Ad copy is written from a keyword brief. What real HRtech buyers say on demos — about integration, security, employee data, change management — never reaches the writer.
Every ad and landing page is built from buyer language extracted from sales-call recordings. Copy reads the way HRtech buyers talk when they’re evaluating — not the way an agency brief reads.