Crazy Egg Reviews: What Users Actually Say (2026)
Sabarish Chandrasekar
Last updated on
Crazy Egg is a heatmap, session-recording and A/B testing tool. G2, the shared Gartner pool and Trustpilot all land near 4.2-4.4/5, but TrustRadius’s 7.9/10 blends reviews from 2014 through 2025 into one figure, and Trustpilot’s near-identical average hides a split, satisfied-or-refund-disputing distribution.
Crazy Egg Review Overview
- G2: 4.2/5 on 128 reviews, checked September 2026, no incentive label found on the loaded page, reviews dated into 2026.
- Capterra / GetApp / Software Advice: 4.4/5 on 87 reviews, one Gartner review pool republished three times, checked September 2026, review dates visible in the feed run 2018 through 2024, and Software Advice shows explicit “Incentivized” and “Organic” labels side by side on individual reviews.
- TrustRadius: 7.9/10 on 130 reviews, checked September 2026, on a 10-point scale not comparable to the 5-point platforms, spanning reviews dated 2014 through November 2025 in one blended score, with multiple reviews explicitly marked “Incentivized.”
- Trustpilot: 4.2/5 on 15 reviews, checked September 2026, the platform itself states the company “hasn’t invited customers recently,” an unprompted, claimed profile.
| Source | Score | Reviews | Last checked |
|---|---|---|---|
| G2 | 4.2/5 | 128 | September 2026 |
| Capterra, GetApp & Software Advice (one shared Gartner pool) | 4.4/5 | 87 | September 2026 |
| TrustRadius | 7.9/10 | 130 | September 2026 |
| Trustpilot | 4.2/5 | 15 | September 2026 |
What Users Say About Crazy Egg
Praise clusters around no-code setup and heatmap/click-map insight quality. Pushback centers on annual-subscription billing and refund friction, plus session-recording and reporting limits on higher-traffic sites.
G2 (4.2/5, 128 reviews, checked September 2026)
What users praise
- “A tonne of features for its price point,” “plenty of customisation,” “regular feature updates” (Louis C., Senior Web Producer, Enterprise)
- A free-tier user replaced GA4 with Crazy Egg, citing simplicity and a 10-day support fix for a CSP/goal-tracking issue
Where users push back
- “The product’s stability can be a little janky at times” (Louis C.)
- A recurring limitation noted in G2’s on-page AI summary: session-recording limits restrict data collection for high-traffic sites
- “Missing Features” and “Limited Features” appear as recurring pros/cons tags
No “Incentivized Review” label was found on the loaded page or in a targeted string search of the page’s HTML, though this does not rule out incentivized reviews the page did not render on first load.
Capterra, GetApp and Software Advice (4.4/5, 87 reviews, checked September 2026)
Capterra, GetApp and Software Advice all show the identical 87-review count, 4.4/5 rating, and (where visible) the same 4.5 ease-of-use and 4.1 customer-service sub-scores. This is one Gartner Digital Markets review pool republished across three directory brands, not three independent samples, and the star breakdown (47 five-star, 33 four-star, 5 three-star, 0 two-star, 2 one-star out of 87 on Software Advice) is internally consistent with that single 4.4 average. Visible review dates in the feed run from 2018 to 2024, an older accumulated sample rather than a fresh one.
Software Advice shows explicit per-review incentive labels: “Incentivized. This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you” on one review, and “Organic. This review was submitted organically. No incentive was offered” on another, in the same feed. Capterra’s own referral-fee disclosure states: “We may earn a referral fee when you visit a vendor through our links.”
What users praise
- “The level of information you get from this software is insane,” used to identify false-affordance clicks (Joshua T., Digital Marketing Specialist, Internet, Capterra)
- “Incredibly easy to use and does not require any coding skills to set up” (Ripon C., IT Executive, Education Management, Capterra)
Where users push back
- “They also refuse to provide any refunds when you pay for a year and their product doesn’t perform its primary function in any usable way” (Mike B., AB Tester, Computer Software, Capterra)
- “Crazy Egg’s reporting capabilities are quite limited” and it “does not support mobile devices” (Ripon C., Capterra)
TrustRadius (7.9/10, 130 reviews, checked September 2026)
TrustRadius uses a 10-point scale, not directly comparable to the 5-point platforms above. This 130-review figure blends reviews dated as far back as June 2014 and March 2016 with reviews as recent as November 2025 into a single score, a twelve-year span on a product category that has changed substantially over that period. The headline number cannot be read as a statement about the current product. Multiple reviews on the loaded page are explicitly marked “Incentivized,” including one from November 4, 2025, and TrustRadius runs and discloses its own incentive programme per-review.
What users praise (per TrustRadius’s own “Community Insights” summary, sourced from review text)
- Valuable click-mapping to identify popular links and buttons
- Scroll-mapping to understand visitor drop-off points
- Segmentation by visitor properties
Where users push back Pushback themes attributed to session-recording reliability and support tone circulated in this research came from TrustRadius’s own secondary AI-generated summary rather than review bodies read directly at source, so they are not reported here as reviewer statements.
Trustpilot (4.2/5, 15 reviews, checked September 2026)
Trustpilot’s average sits at 4.2/5, close to the Gartner pool’s 4.4/5, but the two numbers describe different shapes. Trustpilot’s distribution is 60% five-star and 33% one-star, with nothing in between, an unprompted sample split between very satisfied long-term users and users disputing annual-billing charges. The platform itself states: “This company hasn’t invited customers recently, so reviews may not be representative,” with only 3 reviews in the last 12 months.
What users praise
- “The AI summary of heatmaps, recordings and feedback works surprisingly well.” (Paul, NL)
- “We use Crazy Egg mainly for heatmaps showing user behaviour on landing pages which gives us invaluable insight into how they’re performing” (Emma, GB)
Where users push back
- “You are on a year-long subscription, you can’t get a refund on. I regret buying this.” (Yvette Winters, US)
- A reviewer reported being charged over $1,100 for an annual subscription after limited testing, without opting in for the renewal (Ole Waldinger Business Bibel, DE)
“You are on a year-long subscription, you can’t get a refund on.”
- Yvette Winters, US (Trustpilot)
Where the Review Platforms Disagree
Trustpilot’s 4.2/5 across 15 reviews and the Gartner pool’s 4.4/5 across 87 reviews look like agreement on the surface. They are not measuring the same thing. Trustpilot’s small, unprompted sample is bimodal: 60% five-star against 33% one-star, driven largely by annual-billing and refund disputes, with zero three-star or two-star ratings. The larger Gartner pool distributes smoothly across the scale (47 five-star, 33 four-star, 5 three-star, 0 two-star, 2 one-star out of 87).
Two platforms can report nearly identical averages while describing opposite experiences, and only the star distribution reveals it. Separately, TrustRadius’s 7.9/10 spans reviews from 2014 through 2025 in one blended figure and sits on a different scale entirely, so it should not be read alongside the /5 platforms as a current or directly comparable number. No score here should be averaged into a single “real” rating for Crazy Egg.
Crazy Egg Pricing
Read from crazyegg.com/pricing on 2026-09-04, in confirmed USD with no promotional pricing active. All four tiers are billed annually. Tiers are gated by tracked pageviews per month and recordings per month, not seats, and the vendor states “no overages, ever,” with overage needs routed through Contact Sales.
- Starter, $29/mo: 5,000 tracked pageviews/mo, 5 Heatmap Reports, 50 recordings/mo, 6 months recording storage
- Plus, $99/mo (“Most Popular”): 150,000 pageviews/mo, 75 Heatmap Reports, 1,000 recordings/mo, 2 years recording storage, adds unlimited A/B testing
- Pro, $249/mo: 500,000 pageviews/mo, 100 Heatmap Reports, 5,000 recordings/mo, adds audience-segment A/B targeting
- Enterprise, $599/mo: 1,000,000 pageviews/mo, 200 Heatmap Reports, 10,000 recordings/mo, all-segment A/B targeting, SAML SSO
GetApp’s own summary card lists a starting price of “$24 flat rate/per month,” which does not match Crazy Egg’s current $29/mo Starter tier. Both figures are reported here without reconciling; the vendor’s own pricing page is the more current source.
Crazy Egg as a Vendor: Stability Signals
| Source | Score | Reviews | Last checked |
|---|---|---|---|
| Glassdoor | 4.4/5 | 8 | September 2026 |
| Comparably | Not verified (page blocked) | — | September 2026 |
Glassdoor shows 4.4/5 across only 8 reviews, with the CEO, Amee Shah, at 100% approval and 86% of reviewers saying they would recommend the company. The sample is small and the most recent visible review dates to January 2023, so it is too thin to support a confident conclusion about support or engineering stability going forward.
Comparably was blocked (“Access to this page has been denied”) on three spaced attempts, so whether a profile exists there is unverified, not absent.
Indeed’s “Crazy Egg” company page resolves to an unrelated restaurant business, a name collision rather than a usable profile or a confirmed absence of one for the SaaS vendor.
No acquisition, private-equity ownership, or leadership-churn signals surfaced on any platform checked. Read alongside the client-side billing and refund complaints on Trustpilot and Capterra, the small Glassdoor sample cannot confirm whether those complaints correlate with internal support-team pressure; the two are reported as separate observations, not as cause and effect.
Do You Need the Tool or the Outcome?
A heatmap or session-recording tool tells you where visitors click and where they drop off, but reading that data, turning it into landing-page and funnel changes, and running the experiments to prove they worked is a separate job. The license is the cheap part next to the headcount required to act on what it shows. Buying the software solves data collection; it does not solve strategy, execution, or the analyst time to close the loop between insight and a shipped change. PipeRocket is a B2B SaaS marketing agency that does that second part for growth teams who already have the tooling in place.
Our core services include:
See how Crazy Egg compares to other tools in the category on our Crazy Egg alternatives page, or contact us to talk through your B2B SaaS marketing strategy.
Every rating on this page is published by the third-party review platform named beside it and was read on the "last checked" date shown. Scores change as new reviews land — check the source link for the current figure. PipeRocket Digital is the publisher of this page. We are a marketing agency, not a software vendor, and we are not affiliated with, paid by, or an affiliate partner of the product reviewed. We do sell marketing services to teams who evaluate tools like this one. See our research methodology.
